Granicus Virtual Events
May Training Series
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A series focused on how government agencies can improve experiences and create digital services for successful program adoption.
Empowering Health Services through Digital Engagement
Agencies that proactively reach customers at the points where they are most likely to see, and engage, with communications along their adoption journey see stronger results. Omnichannel communications fosters transparency and promotes inclusive program participation.
Improving process efficiency, and more
Better engaging residents
Gathering community feedback
Discover how governments are using Granicus solutions to improve the customer experience during our weekly webinar series. Each week, Granicus solutions consultants will demonstrate how governments can leverage digital solutions to serve residents more effectively and efficiently.
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Speakers
Charlotte Lee
Danielle Harvie
Angy Peterson
Vice President at Granicus Experience Group
Angy Peterson is the Vice President for the Granicus Experience Group, leading Granicus’ agency of digital thinkers and creators to build successful digital programs and mature the digital presence for such clients as the U.S. Department of Veterans Affairs, the Centers for Medicare and Medicaid, and the U.S. Census Bureau, as well as such local and state clients.
Charlotte Lee
CX & Innovation Lead at Granicus Experience Group
Charlotte Lee is an award-winning customer experience and human-centered design practitioner. She is driven by the vision of a better connected, empathetic, modern, and trustworthy government service delivery for people all around the world. She has developed foresight from assisting senior government executives from over 15 federal agencies in designing, developing, and implementing their plans for digital transformation.
Danielle Harvie
Senior Manager at Granicus Experience Group
Danielle Harvie has extensive experience in real-estate, marketing, technology, and fashion. She brings her tech-savvy and data driven mindset to maintaining the “voice of the customer” to ensure that workflow and stakeholders are on schedule, informed and guiding projects to success with creative, tailored solutions.
Jeff Tzucker
Manager at Granicus Experience Group
Jeff Tzucker is a Manager with the Granicus Experience Group, working with clients to ensure they get the most out of their Granicus technology through the use of human-centered design. He has 20 years of experience in the digital, communications, and design fields in both the private and public sectors.
Join us the first three weeks in June for hour-long webinars highlighting successful digital service adoption. Attendees will walk away with expertise in raising awareness, overcoming common barriers, and understanding the engagement metrics that matter most.
Nick Geier
Adam Van Scoyoc
Nick Geier
Manager, Granicus Experience Group
Nick Geier is a Manager of the Granicus Experience Group, overseeing the teams Platform initiatives and projects. Over more than 11 years with Granicus, Nick has led and contributed to some of the team’s most technically complex and impactful projects, including the Centers for Medicare and Medicaid Services, US Department of Veterans Affairs, Centers for Disease Control and Prevention, US Census Bureau, King County, Washington – and much more.
Adam Van Scoyoc
Data & Insights Granicus Experience Group
Adam Van Scoyoc is an expert in data analytics for action-oriented decision making, and he has 10+ years of consulting experience in UX, CX, and human centered design. Adam uses a consultative approach to help Federal Government agencies maximize the value of the Granicus platform through expertise in developing digital strategies, growing audiences, and facilitating digital constituent experiences.
Join your peers for a morning of learning and knowledge sharing. You'll hear from health and human services enrollment experience experts provide tactical strategies for overcoming enrollment barriers.
Why attend?
Revolutionizing Enrollment
12:00 pm
LIVE Q&A with enrollment experience experts
11:00 am
Mastering Enrollment: A four-stage approach
10:30 am
Empathetic Personalization: Redefining how we connect
10:00 am
Transforming Experiences: Insights from practical use cases
Tuesday, October 22 , 2024
2 hours and 15 minutes
10:00 a.m. – 12:15 p.m. ET
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Each year, approximately $140 billion in benefits go unclaimed, highlighting the critical need for effective enrollment processes in Health and Human Services (HHS) agencies.
To create processes that work for enrollees, HHS executives must anticipate concerns and roadblocks, then address them in a way that helps applicants complete the process successfully without needing to call or email for assistance.
Save your spot today to ensure you get access to valuable insights and practical strategies to improve enrollment experiences, build trust with the public, and enhance overall program adoption.
Gain insights from industry experts
on the importance of empathetic personalization in enrollment processes.
that demonstrate successful strategies in HHS enrollment.
Learn from real-world use cases
to master the four-stage approach to enrollment.
Participate in an interactive workshop
experiences to collectively improve service delivery.
Chat with other professionals and share
Positive enrollment experiences are critical for HHS agencies as they build trust along the journey of providing essential programs. Yet, consumers of government services are not always immediately comfortable with personalized communications. This session will empower agencies to help enrollees realize that personalization leads to better results on their behalf.
This session will explore practical use cases demonstrating the four stages of HHS enrollment: Awareness, Trust and Consideration, Decision and Action, and Management and Engagement. Learn how federal and state HHS agencies have created intuitive digital experiences that reduce barriers and drive successful enrollment.
Statistics show personalized messages improve overall engagement by 30%, making it easier for individuals to navigate and complete their enrollment. Discover strategies to build credibility, engage participants, and manage ongoing relationships to ensure better outcomes for public health programs. This workshop will explore practical insights on how to enhance enrollment processes and improve public program engagement.
Don’t miss the chance to enhance enrollment strategies and better serve the public.
Each year, approximately $140 billion in benefits go unclaimed, highlighting the critical need for effective enrollment processes in Health and Human Services (HHS) agencies.
Learn more
Speakers
Charlotte Lee
Strategic Account Growth Director
Angy Peterson
VP Experience Group
Nick Geier
Experience Group Manager
Jeff Tzucker
Experience Group Manager
