Granicus Virtual Events
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Preserving Communities: Public Engagement and Short-Term Rental Compliance
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Building Program Awareness: Communication Strategies that Drive Outcomes
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8 Barriers of Digital Service Adoption
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Transforming Into a Digital City Hall
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Better Inform, Serve, and Engage Your Residents
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All Webinars
June
07
Metrics that Matter: Tips for Capturing Program Engagement
12-12:30 pm ET | Cost: Free
June
13
12-12:30 pm ET | Cost: Free
June
21
Apr
18
Mar
02
As governments redefine end-to-end experiences, communications leaders are tasked with transforming public interactions into meaningful engagement. But for many governments, the cost in both time and money to achieve effective metrics is too burdensome to maintain.
During this discussion, experts will provide insights on how to find the critical data agencies need to best evaluate your communications experience journey.
Wednesday, June 7 | Thanks for joining
Metrics that Matter: Tips for Capturing Program Engagement
Key takeaways include:
How to evaluate available data to identify key metrics for success
Which metrics are most important to stakeholders and how to influence them
Tips for improving communication metrics for future campaign planning
Fewer government agencies are content with one-way communications where they can only send information out to their constituents or communities without a way to hear back.
Learn how you can use the latest integrated communications solutions to close that communication loop and provide insight into how the community views plans and projects.
Topics covered include:
Managing lists and subscribers
Reaching and engaging with more residents than ever
Getting productive feedback on projects
Reviewing community engagement metrics
On-Demand
360 Degrees of Community Involvement
As customer experience (CX) improves in the private sector, government at every level are reassessing their service journeys to be human-centered and predictive. Taking CX to the next level ultimately starts with reaching residents with relevant, timely information through the right channel.
Explore how govDelivery and the Granicus Experience Group can take your CX to the next level.
Topics covered include:
Reaching and attracting audiences via the Granicus Network
Creating and sending communications
Reviewing customer experience metrics
February 2, 2023 | 12 - 12:30 p.m. ET
8 Barriers of Digital Service Adoption
As customer experience (CX) improves in the private sector, government at every level are reassessing their service journeys to be human-centered and predictive. Taking CX to the next level ultimately starts with reaching residents with relevant, timely information through the right channel.
Explore how govDelivery and the Granicus Experience Group can take your CX to the next level.
Topics covered include:
Reaching and attracting audiences via the Granicus Network
Creating and sending communications
Reviewing customer experience metrics
Managing your lists and subscribers
February 2, 2023 | 12 - 12:30 p.m. ET
Transitioning into a Digital City Hall
As customer experience (CX) improves in the private sector, government at every level are reassessing their service journeys to be human-centered and predictive. Taking CX to the next level ultimately starts with reaching residents with relevant, timely information through the right channel.
Explore how govDelivery and the Granicus Experience Group can take your CX to the next level.
Topics covered include:
Reaching and attracting audiences via the Granicus Network
Creating and sending communications
Reviewing customer experience metrics
February 2, 2023 | 12 - 12:30 p.m. ET
Metrics that Matter: Tips for Capturing Program Engagement
Community engagement is a critical prerequisite for any successful short-term rental (STR) program. By engaging the community first, you can ensure your STR policies align with community goals.
Explore how Host Compliance and EngagementHQ can go beyond the typical short-term rental regulation process to get meaningful feedback from more stakeholders and transitioning these discussions to an online platform you can moderate.
Topics covered include:
How to identify, monitor, and collect revenue from STRs operating in your community
Public engagement tools to inform short-term rental regulations
STR programs focused on operational efficiency
February 23, 2023 | 12 - 12:30 p.m. ET
Building Program Awareness: Communication Strategies that Drive Outcomes
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A series focused on how government agencies can improve experiences and create digital services for successful program adoption.
User Centered Digital Experience Series
Agencies that proactively reach customers at the points where they are most likely to see, and engage, with communications along their adoption journey see stronger results. Omnichannel communications fosters transparency and promotes inclusive program participation.
Improving process efficiency, and more
Better engaging residents
Gathering community feedback
Discover how governments are using Granicus solutions to improve the customer experience during our weekly webinar series. Each week, Granicus solutions consultants will demonstrate how governments can leverage digital solutions to serve residents more effectively and efficiently.
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Register now for expert advice on how to drive program adoption.
Speakers
Angy Peterson
Charlotte Lee
Danielle Harvie
Jeff Tzucker
Angy Peterson
Vice President at Granicus Experience Group
Angy Peterson is the Vice President for the Granicus Experience Group, leading Granicus’ agency of digital thinkers and creators to build successful digital programs and mature the digital presence for such clients as the U.S. Department of Veterans Affairs, the Centers for Medicare and Medicaid, and the U.S. Census Bureau, as well as such local and state clients.
Charlotte Lee
CX & Innovation Lead at Granicus Experience Group
Charlotte Lee is an award-winning customer experience and human-centered design practitioner. She is driven by the vision of a better connected, empathetic, modern, and trustworthy government service delivery for people all around the world. She has developed foresight from assisting senior government executives from over 15 federal agencies in designing, developing, and implementing their plans for digital transformation.
Danielle Harvie
Senior Manager at Granicus Experience Group
Danielle Harvie has extensive experience in real-estate, marketing, technology, and fashion. She brings her tech-savvy and data driven mindset to maintaining the “voice of the customer” to ensure that workflow and stakeholders are on schedule, informed and guiding projects to success with creative, tailored solutions.
Jeff Tzucker
Manager at Granicus Experience Group
Jeff Tzucker is a Manager with the Granicus Experience Group, working with clients to ensure they get the most out of their Granicus technology through the use of human-centered design. He has 20 years of experience in the digital, communications, and design fields in both the private and public sectors.
Join us the first three weeks in June for hour-long webinars highlighting successful digital service adoption. Attendees will walk away with expertise in raising awareness, overcoming common barriers, and understanding the engagement metrics that matter most.
Short-term rental programs focused on operational efficiency
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Nick Geier
Adam Van Scoyoc
Nick Geier
Manager, Granicus Experience Group
Nick Geier is a Manager of the Granicus Experience Group, overseeing the teams Platform initiatives and projects. Over more than 11 years with Granicus, Nick has led and contributed to some of the team’s most technically complex and impactful projects, including the Centers for Medicare and Medicaid Services, US Department of Veterans Affairs, Centers for Disease Control and Prevention, US Census Bureau, King County, Washington – and much more.
Adam Van Scoyoc
Data & Insights Granicus Experience Group
Adam Van Scoyoc is an expert in data analytics for action-oriented decision making, and he has 10+ years of consulting experience in UX, CX, and human centered design. Adam uses a consultative approach to help Federal Government agencies maximize the value of the Granicus platform through expertise in developing digital strategies, growing audiences, and facilitating digital constituent experiences.
Nick Geier
Adam Van Scoyoc
Cole Collard
Solution Consultant at Granicus
Nick Geier is a Manager of the Granicus Experience Group, overseeing the teams Platform initiatives and projects. Over more than 11 years with Granicus, Nick has led and contributed to some of the team’s most technically complex and impactful projects, including the Centers for Medicare and Medicaid Services, US Department of Veterans Affairs, Centers for Disease Control and Prevention, US Census Bureau, King County, Washington – and much more.
Helen Cooley
Senior Solutions Marketing Manager at Granicus
Adam Van Scoyoc is an expert in data analytics for action-oriented decision making, and he has 10+ years of consulting experience in UX, CX, and human centered design. Adam uses a consultative approach to help Federal Government agencies maximize the value of the Granicus platform through expertise in developing digital strategies, growing audiences, and facilitating digital constituent experiences.
Speakers: Charlotte Lee, Danielle Harvie, and Adam Van Scoyoc
Watch the Recap >
Successful digital service adoption begins long before a form submission. Agencies benefit most from creating awareness campaigns that highlight program benefits, and journey mapping the user experience to ensure seamless adoption.
Discover the value of multi-channel, customized communications strategies that attract individuals to program enrollment.
Join experts to learn:
Automated multi-channel communications that save agencies time
Strategies to increase subscriber base and measure program engagement
Data-driven outreach messaging that fosters trust in government experiences
Tuesday, June 13 | Thanks for joining!
Building Program Awareness: Communication Strategies that Drive Outcomes
Angy Peterson, Charlotte Lee
Watch the Recap >
Positive government agency service adoptions are becoming increasingly important as government agencies focus on creating seamless customer experiences (CX). Reducing barriers to digital service adoption and ensuring more users successfully switch requires government agencies to provide intuitive digital experiences that thoughtfully guides individuals through the process.
In this session, experts will explore eight common barriers that impact digital service adoption and provide insights on how agencies can overcome them, leading to stronger outcomes.
Attendees will learn how to create a digital experience that:
Eliminates confusion by providing clear instructions and visuals
Encourages trust by displaying relevant information
Increases engagement by providing users with information about the government agency’s services
Wednesday, June 21 | 1:00 p.m. ET / 10:00 a.m. PT
8 Barriers of Digital Service Adoption
Speakers: Charlotte Lee, Danielle Harvie, and Adam Van Scoyoc
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And more!
Register now for expert advice on how to drive program adoption.
Watch the Recap >