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The 2022 Digital Public Sector Awards are now open for nominations!
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You're a smart, hard-working public sector employee. That’s how you’re able to deliver digital campaigns and services that help redefine success.
Nominate yourself, a colleague, and/or your organisation for one or more Digital Government Awards to recognise excellence in promoting services, improving public awareness, and increasing citizen involvement.
Winners will be announced in November 2022.
You deserve recognition!
*You may enter the same project/campaign into multiple award categories.
You do not need to be a Granicus customer to enter.
Please ensure your entry has been approved by your organisation's Director/Head of Communications or Service. By entering, you are happy for the information to be shared publicly to promote excellence and best practice in public sector digital engagement. Additionally, winners agree to share their successes with other communicators in partnership with Granicus.
This may take the form of participating in a live event, speaking on a webinar, or cooperating for a video or written success story - to be agreed between you and Granicus. These awards are open to any individual or organisation in or working with the public sector. You do not have to be a Granicus customer to enter.
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Award Categories
Customer Experience
Award
Community Engagement Award
For organisations that improved the end-to-end government experience for their residents, including information, online services, and ease of experience.
For an organisation’s creative application of digital solutions to inform and engage communities in order to achieve better outcomes.
Data for Good
Award
Digital Changemaker Award (Individual)
For teams or organisations using data they have access to in driving customer experience improvements, better decision-making or community impact.
For individuals who extend our definition of what’s possible.
Click on a category to learn more.
Community Engagement Award
For an organisation’s creative application of digital engagement to seek feedback.
This award recognises organisations that use digital tools to expand community engagement and remove barriers to participation, finding creative ways to encourage community involvement and turn community input into useful insights, better decision making, and measurable impact.
Overview of digital/integrated campaign or overall approach to community engagement and how it differs from previous approaches
What to Highlight
Outcome of engagement efforts, community impact
Metrics of success (budgetary goals, increased community satisfaction/trust, increased reach, reduced cost, reduced time to outcome)
Attach up to three resources (images or video) to bring your story to life
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Nominate Now
Customer Experience Award
For organisations delivering impressive outcomes through digital tools and tactics
This award goes to organisations that used a data-driven approach to strengthen the relationship between government and citizens through a modern mobile-friendly website
Provide an overview, backed by website data, explaining citizen needs
Tell us how your new website was designed to meet those needs
Examples may include enhancements for mobile device users, better accessibility, improved website navigation, elimination of office visit
What to Highlight
Data for Good Award
The Data for Good Award recognises teams or organisations who are using the data that they have access to in driving customer experience improvements, better decision-making or community impact.
What problem or challenge you are trying to solve
How you are collecting data
How you have leveraged that data to improve customer experience, decision-making or community impact
What to Highlight
Digital Changemaker Award (Individual)
For individuals who extend our definition of what’s possible.
The Digital Changemaker of the Year Award, the only Granicus award for an individual, recognises an enthusiastic public sector changemaker who delivers results by problem solving problems in unique ways with their leadership, vision, creativity and dedication.
What challenges or barriers the nominee faced (for example, lack of budget/skills, aversion to risk, urgency of the challenge)
How the nominee solved those challenges by thinking differently or doing the unexpected
The results of their efforts and how they will impact future work
What to Highlight
The results of their efforts and how they will impact future work
Nominations are now closed. Winners will be announced at the Granicus Digital Engagement Summit on 30 January, 2020
Nominations are now closed. Winners will be announced at the Granicus Digital Engagement Summit on 30 January, 2020
It is with great pleasure that we announce the 2022 Granicus Digital Government Award Winners.
New Initiative of the
Year Award
For a Granicus customer that launched a new initiative or a project in the past year that’s already making a difference.
Data for Good Award
The Data for Good Award recognises teams or organisations who are using the data that they have access to in driving customer experience improvements, better decision-making or community impact.
What problem or challenge you are trying to solve
How are you collecting data
How you have leveraged that data to improve customer experience, decision-making or community impact
What to Highlight
Thank you to everyone who submitted a nomination.
Customer Experience Award
For organisations delivering impressive outcomes through digital tools & tactics
Your high-level objective(s)
The digital strategy & tactics you employed
The results - metrics for how you met your objectives
New or improved digital comms and/or services driving specific outcomes
What to Highlight
Attach up to three resources (images or video) to bring your story to life
Include the positive metrics that resulted from the enhancement
Website of the
Year Award
For organisations that enhanced their website to meet the needs of modern citizens.
Website of the Year Award
This award goes to organisations that used a data-driven approach to strengthen the relationship between government and citizens through a modern mobile-friendly website
Provide an overview, backed by website data, explaining citizen needs
Tell us how your new website was designed to meet those needs
What to Highlight
For organisations that enhanced their website to meet the needs of modern citizens.
Examples may include enhancements for mobile device users, better accessibility, improved website navigation, elimination of office visit
Include the positive metrics that resulted from the enhancement
The 2022 Digital Public Sector Awards are now open for nominations!
Website of the
Year Award
For organisations that enhanced their website to meet the needs of modern citizens.
Attach up to three resources (images or video) to bring your story to life
The results of your efforts and how they will impact future work
The Customer Experience Award is the highest honour for those leading the way in public sector digital communications, engagement, and/or service design. Achievements can include internal or external outcomes that resulted from digital tools and tactics. Internal outcomes could be cost savings or efficiencies realised. External outcomes could be increased participation/reduced call volume.
Your high-level objective(s)
The digital strategy & tactics you employed
The results — metrics for how you met your objectives
New or improved digital comms and/or services driving specific outcomes
What to Highlight
Attach up to three resources (images or video) to bring your story to life
The results of your efforts and how they will impact future work
The Customer Experience Award is the highest honour for those leading the way in public sector digital communications, engagement, and/or service design. Achievements can include internal or external outcomes that resulted from digital tools and tactics. Internal outcomes could be cost savings or efficiencies realised. External outcomes could be increased participation/reduced call volume.
Congratulations to...
Award Winners
Townsville City Council
Community Engagement Award
Michelle Fitzgerald, Department of Agriculture, Water and Resources
Digital Changemaker Award
City of Unley
Customer Experience Award
Website of the Year Award
City of Gold Coast
Data for Good Award
Bundaberg Regional Council
Congratulations to...
Award Winners
Bundaberg Regional Council
Towards Net Zero Strategy: The One Million Trees Project
Wed 15 March: 11am AEDT
City of Gold Coast
Transforming Four Websites into One
Thurs, 30 March: 12pm AEDT
City of Unley
How to Reach a Customer Satisfaction Rate of 90+%
Tues, 4 April: 11am AEST
Data for Good Award
Website of the Year Award
Customer Experience Award
Webinar Series
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