Granicus Virtual Events
May Training Series
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Preserving Communities: Public Engagement and Short-Term Rental Compliance
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Transitioning into a Digital City Hall
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Preserving Communities: Public Engagement and Short-Term Rental Compliance
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Transforming Into a Digital City Hall
Explore the Granicus Government Experience Cloud
Better Inform, Serve, and Engage Your Residents
GovQA + govMeetings
Focus on efficiency and self-service
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All Webinars
Mar
28
360 Degrees of Community Involvement
12-12:30 pm ET | Cost: Free
Apr
04
12-12:30 pm ET | Cost: Free
Apr
11
Apr
18
Mar
02
In recent years government agencies have been asked to accomplish more with fewer resources, so improving processes to save money is top of mind for many government leaders.
Manual processes in government are costly and take time away from other important projects. See real examples of how government agencies can cut the costs of manual processes, reduce walk-in correspondence, and decrease the need for phone calls.
Thursday, March 2, 2023 | 12 - 12:30 p.m. ET
Focus on efficiency and self-service - GovQA + govMeetings
Topics covered include:
Records request workflows and management
User-specific dashboard
Redaction
Fewer government agencies are content with one-way communications where they can only send information out to their constituents or communities without a way to hear back.
Learn how you can use the latest integrated communications solutions to close that communication loop and provide insight into how the community views plans and projects.
Topics covered include:
Managing lists and subscribers
Reaching and engaging with more residents than ever
Getting productive feedback on projects
Reviewing community engagement metrics
On-Demand
360 Degrees of Community Involvement
Government often relies on outdated, time-consuming processes. With a digital city hall, governments can promote self-service to reduce the number of calls and walk-ins, saving time internally and externally by moving processes online.
Explore how the Granicus Government Experience Cloud can improve internal and external operations, community engagement, resident services, and trust in government.
Topics covered include:
How to inform residents about available services
Encouraging self-service to reduce call volume and walk-ins
What data to leverage to improve the resident experience
Reviewing community engagement metrics
On-Demand
Transitioning into a Digital City Hall
Community engagement is a critical prerequisite for any successful short-term rental (STR) program. By engaging the community first, you can ensure your STR policies align with community goals.
Explore how digital solutions can help you go beyond the typical short-term rental regulation process to get meaningful feedback from more stakeholders and transition those discussions to an online platform you can moderate.
Topics covered include:
How to identify, monitor, and collect revenue from STRs operating in your community
Public engagement tools to inform short-term rental regulations
Short-term rental programs focused on operational efficiency
On-Demand
Preserving Communities: Public Engagement and Short-Term Rental Compliance
As customer experience (CX) improves in the private sector, government at every level are reassessing their service journeys to be more human-centered and predictive. Taking CX to the next level ultimately starts with reaching residents with relevant, timely information through the right channel.
Explore how digital solutions can modernize your CX.
Topics covered include:
Reaching and attracting audiences using the Granicus Network
Creating and sending communications
Reviewing customer experience metrics
Managing your lists and subscribers
On-Demand
Better Inform, Serve, and Engage Your Residents
As customer experience (CX) improves in the private sector, government at every level are reassessing their service journeys to be human-centered and predictive. Taking CX to the next level ultimately starts with reaching residents with relevant, timely information through the right channel.
Explore how govDelivery and the Granicus Experience Group can take your CX to the next level.
Topics covered include:
Reaching and attracting audiences via the Granicus Network
Creating and sending communications
Reviewing customer experience metrics
Managing your lists and subscribers
Thursday, February 2, 2023 | 12 - 12:30 p.m. ET
Better Inform, Serve, and Engage Your Residents - govDelivery + Granicus Experience Group
As customer experience (CX) improves in the private sector, government at every level are reassessing their service journeys to be human-centered and predictive. Taking CX to the next level ultimately starts with reaching residents with relevant, timely information through the right channel.
Explore how govDelivery and the Granicus Experience Group can take your CX to the next level.
Topics covered include:
Reaching and attracting audiences via the Granicus Network
Creating and sending communications
Reviewing customer experience metrics
February 2, 2023 | 12 - 12:30 p.m. ET
Preserving Communities: Public Engagement and Short-Term Rental Compliance
As customer experience (CX) improves in the private sector, government at every level are reassessing their service journeys to be human-centered and predictive. Taking CX to the next level ultimately starts with reaching residents with relevant, timely information through the right channel.
Explore how govDelivery and the Granicus Experience Group can take your CX to the next level.
Topics covered include:
Reaching and attracting audiences via the Granicus Network
Creating and sending communications
Reviewing customer experience metrics
Managing your lists and subscribers
February 2, 2023 | 12 - 12:30 p.m. ET
Transitioning into a Digital City Hall
As customer experience (CX) improves in the private sector, government at every level are reassessing their service journeys to be human-centered and predictive. Taking CX to the next level ultimately starts with reaching residents with relevant, timely information through the right channel.
Explore how govDelivery and the Granicus Experience Group can take your CX to the next level.
Topics covered include:
Reaching and attracting audiences via the Granicus Network
Creating and sending communications
Reviewing customer experience metrics
February 2, 2023 | 12 - 12:30 p.m. ET
Focus on efficiency and self-service - GovQA + govMeetings
Community engagement is a critical prerequisite for any successful short-term rental (STR) program. By engaging the community first, you can ensure your STR policies align with community goals.
Explore how Host Compliance and EngagementHQ can go beyond the typical short-term rental regulation process to get meaningful feedback from more stakeholders and transitioning these discussions to an online platform you can moderate.
Topics covered include:
How to identify, monitor, and collect revenue from STRs operating in your community
Public engagement tools to inform short-term rental regulations
STR programs focused on operational efficiency
Data- and AI-driven short-term rental compliance solutions
February 23, 2023 | 12 - 12:30 p.m. ET
Better Inform, Serve, and Engage Your Residents
Register Now
Improving the customer experience (CX) is top of mind for local government leaders because a positive customer experience can build trust, foster meaningful community engagement, and improve internal process efficiency.
Elevate Your Digital Engagement Series
There is no single digital transformation path that every government agency must follow, so we rounded up agencies of all sizes with varying priorities including:
Improving process efficiency, and more
Better engaging residents
Gathering community feedback
Discover how governments are using Granicus solutions to improve the customer experience during our weekly webinar series. Each week, Granicus solutions consultants will demonstrate how governments can leverage digital solutions to serve residents more effectively and efficiently.
Register Now
Register now to learn how Granicus digital solutions can transform how government and people connect digitally.
Speakers
Clay Campbell
Matthew Jacques
Michelle Stephens
Cole Collard
Clay Campbell
Solution Consultant at Granicus
Clay Campbell is an effective public service professional with an established track record of innovation and refreshing perspective in a highly visible, customer-service driven organization. Led by a servant leader mindset, Clay empowers his employees to "fish for themselves." His areas of expertise include process improvement/innovation, data management, strategic planning and budgeting, supervision and staffing, human resource management, labor negotiations, and project management.
Matthew Jacques
Solution Consultant at Granicus
Matthew Jacques is an inventive public sector analyst with a history of success leading and delivering creative projects in the large local government space. The notion that we're all neighbors fuels his desire to strengthen the dialogue between people and government, social service delivery, and sustainable metropolitan development.
Michelle Stephens
Solution Consultant at Granicus
Michelle Stephens has held roles that range from city planner to international for-profit developer in Utah, Colorado, Oregon, and the United Arab Emirates. She is a change agent who passionately believes in the role technology can play in improving our communities and our organizations.
Cole Collard
Solution Consultant at Granicus
Cole Collard has spent 6+ years in govtech transforming the way residents interact with government. When it comes to organizations who are struggling with short-term rentals, Cole has a strong focus on increasing visibility in the market, maximizing potential revenue, and ultimately saving valuable staff time.
Short-term rental programs focused on operational efficiency
View On-Demand >
View On-Demand >
View On-Demand >
View On-Demand >
Discover how governments are using Granicus solutions to improve the customer experience during our weekly webinar series. Each week, Granicus solutions consultants will demonstrate how governments can leverage digital solutions to serve residents more effectively and efficiently.
There is no single digital transformation path that every government agency must follow, so we rounded up agencies of all sizes with varying priorities including:
Short-term rental programs focused on operational efficiency
View On-Demand >
View On-Demand >
View On-Demand >
View On-Demand >
Helen Cooley
Luke Norris
Helen Cooley
Senior Solutions Marketing Manager at Granicus
Helen Cooley has served the public sector for more than 15 years across a range of products and services, including technology solutions, engineering, design and construction, environmental services, and tourism. Helen brings a particular passion and understanding of the challenges governments face transforming dated analog services and processes into modern, transparent, digital experiences for staff and community.
Luke Norris
VP of Sales Enablement at Granicus
Luke Norris has over 16 years of experience and formerly served as senior director of government relations for Code for America. In that role, Luke advised governors and chief innovation officers around the United States on topics like innovation, government technology, and community engagement in the 21st century. Today, Luke assists local government website managers to effectively engage community leaders in the digital transformation journey.
Helen Cooley
Luke Norris
Cole Collard
Solution Consultant at Granicus
Helen Cooley has served the public sector for more than 15 years across a range of products and services, including technology solutions, engineering, design and construction, environmental services, and tourism. Helen brings a particular passion and understanding of the challenges governments face transforming dated analog services and processes into modern, transparent, digital experiences for staff and community.
Helen Cooley
Senior Solutions Marketing Manager at Granicus
Luke Norris has over 16 years of experience and formerly served as senior director of government relations for Code for America. In that role, Luke advised governors and chief innovation officers around the United States on topics like innovation, government technology, and community engagement in the 21st century. Today, Luke assists local government website managers to effectively engage community leaders in the digital transformation journey.