EngagementHQ Now, Next & Trending

Being a community champion takes work. That's why our 2022 roadmap is designed to put you on the path to engagement success.

Work is underway; we're focusing on this now and into 2022 to help you deliver scalable omnichannel community engagement.

Throughout 2022 and beyond, we are committed to helping you build a safe and secure conversational government for you and your community.

We are continuously shipping these features to ensure you get meaningful insights, deliver beautiful participant experiences and keep up with industry best practices.

Now

Building robust democracies through meaningful engagement.

Reach

Converse

Understand

Manage

Analyse

Decide

Positive Imact

Supercharge team efficiency with reporting updates designed to save time, reduce effort and improve the quality of engagement insights.

Set your teams up for success.

Now: Report Scaleability & Performance

Future-proofing your organisation

Using participant data to tell the story of your engagements requires robust community management and clean data. We’re looking at:

Better understand your community

Standardising key demographic identifiers Improved interfaces for community management and segmentation Expansion of relevant participant data

Next: Improved Participant Database

As engagement moves more online, our goal is to help bring you closer to your community with software that scales to meet ever-changing needs by:

Sending large reports via email Updating technical architecture to improve performance

Over-reliance on PDFs for reporting can be cumbersome. Real-time shareable dashboards will connect your team to insights that matter the most. We’re working on new insights to help you:

Connect your team with insights that matter

Observe project performance Understand participation and demographics Analyse tools Explore traffic Understand the sentiment of your community

Next: Shareable Dashboards

Optimise and scale community engagement experiences across web, mobile and social channels.

Make it easy for your community.

Social sign-in reduces time spent logging in and lets participants jump straight to their contribution each time they engage. While your team gets all the context they need and can hold secure, personalised consultations.

Engage faster with improved authentication

Next: Social Sign-in

We’re revamping our engagement tools because we’re more focused than ever on helping you improve participant experiences, we’re looking at:

Deliver beautiful participant experiences

Updating user interfaces Optimising mobile performance Providing more embed and stand-alone options Enhancing accessibility Improving consistency Making tool configuration more flexible

Trending: Renewed Engagement Tooling

To make sure your engagement project is a safe and accessible space for all; we're evolving how we moderate feedback by:

Remove noise and centre conversations that connect us

Exploring admin-owned moderation Expanding location-based settings Including moderation insights in reporting

Trending: Moderation Updates

Analysing data is a key part of helping you make informed decisions. We're looking at new ways to help you explore your data, so you can quickly take action on common themes; that means:

Find and act on critical insight, fast

Integrating machine learning to assist in decision making Introducing user customised fields for report downloads Updating interfaces for more efficient analysis

Trending: Improved, Helpful and Precise Reporting

Consolidate workflows and connect systems to get more done, faster.

Keep your business in sync

Automatically promote all open community engagements in your OpenCities content management system by pushing EngagementHQ projects to OpenCities search and content.

Efficiently integrate your technology stack

Now: OpenCities x EngagementHQ connector

Step up your communication game and easily automate and schedule community campaigns using EngagementHQ insights in govDelivery.

Seamless community communication

Next: govDelivery connector

We’re continually updating our privacy and security measures to ensure our products are compliant and secure for the government.

Compliant and secure systems for government

Trending: Privacy & Security

Continuous evaluation and improvement of our software accessibility ensure people of all abilities are able to have their say.

Everyone deserves a voice

Trending: Accessibility

Like what you see and want to help us bring it to life? Join our EngagementHQ reference group.

Request a Demo