Date: 27 April, 2021
Better Together – Partnering with the public sector to drive digital transformation.
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Office Hours and Networking
4:30
Virtual Environment Closes
5:00
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Join us to expand your skills, engage with other central and local government leaders, and build the digital foundations that matter most for re-engaging the public in 2021 – and beyond.
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Learn how to make every interaction valuable — with experiences that are connected, personal, relevant, and meet rising expectations.
12:45 pm
11:00 am
11:00 am - 3:30 pm BST
External Keynote
Nancy Rademaker
International Keynote Speaker & Co-Founder, Drawify
Agenda
A free, half day virtual event
10:30 – 11:30 a.m.
Not just another virtual event. Granicus UK Summit 2021 is the only place where you will learn from your peers and be able to network in an open environment.
Join us for expert content, inspiring speakers, and networking opportunities.
1:10 pm
2:10 pm
Peter Honeywell, Transformation Architecture Manager, Plymouth City Council / Jason Eakins, Business Development Manager, Granicus
Spring is the season where everything is new again. That means new beginnings, new growth, and new perspectives. It is also a time for spring cleaning - taking stock of what is most valuable and dispensing with what is not.
In this session, speakers from the USDA will cover how to identify what you don’t need and keep what you do, so you are fully prepared for the next big communications opportunity.
Breakout Session 1
Welcome
Samme Allen, Emcee, Samme Allen & Associates
Exec Keynote: Reimagining Government Experiences
11:05 am
Bob Ainsbury, Chief Product Officer, Granicus
11:25 am
External Keynote: THE X Factor of Customer Centricity – Survival in the New Normal
Nancy Rademaker, International Keynote Speaker &
Co-Founder, Drawify
12:00 pm
Break
Bob O’Brien, Transformation and Commercialisation Manager, Gloucester City Council
Spring is the season where everything is new again. That means new beginnings, new growth, and new perspectives. It is also a time for spring cleaning - taking stock of what is most valuable and dispensing with what is not.
In this session, speakers from the USDA will cover how to identify what you don’t need and keep what you do, so you are fully prepared for the next big communications opportunity.
Room 2: Putting Culture Change and the Customer Experience at the Forefront of your Transformation Strategy
Hilary Jones, Chair, Tailwind Digital / Tom Styles, CTO, Principal Consultant, Tailwind Digital / Faye Hambleton, CEO, Principal Consultant, Tailwind Digital
Spring is the season where everything is new again. That means new beginnings, new growth, and new perspectives. It is also a time for spring cleaning - taking stock of what is most valuable and dispensing with what is not.
In this session, speakers from the USDA will cover how to identify what you don’t need and keep what you do, so you are fully prepared for the next big communications opportunity.
Breakout Session 2
Ed Humpherson, Director General for Regulation, UK Statistics /
Asim Ali, VP of UK Sales, Granicus / Steven Hemmings, Head of Enterprise Architecture & Digital Innovation, Southend-on-Sea Borough Council / Samme Allen, Moderator, Founder and Chief Participation Strategist, Samme Allen & Associates
Spring is the season where everything is new again. That means new beginnings, new growth, and new perspectives. It is also a time for spring cleaning - taking stock of what is most valuable and dispensing with what is not.
In this session, speakers from the USDA will cover how to identify what you don’t need and keep what you do, so you are fully prepared for the next big communications opportunity.
Room 2: Big Data and it's role in Digital Transformation
Roundtables
Bob O’Brien, Transformation and Commercialisation Manager, Gloucester City Council / Tabitha Stew, Customer Success Consultant, Granicus
3:10 pm
Awards Ceremony
Samme Allen, Emcee, Samme Allen & Associates / Ian Roberts, Managing Director, Granicus UK
3:00 pm
Closing
Samme Allen, Emcee, Samme Allen & Associates / Ian Roberts, Managing Director, Granicus UK
Samme Allen, Emcee, Samme Allen & Associates
Welcome / Housekeeping
11:00 am
Bob Ainsbury, Chief Product Officer, Granicus
Exec Keynote
Reimagining Government Experiences
11:05 am
Nancy Rademaker, International Keynote Speaker & Co-Founder, Drawify
External Keynote: The X Factor of Customer Centricity – Survival in the New Normal
11:25 am
Break
12:00 pm
Peter Honeywell, Transformation Architecture Manager, Plymouth City Council / Jason Eakins, Business Development Manager, Granicus
Breakout Session 1
12:45 pm
Bob O’Brien, Transformation and Commercialisation Manager, Gloucester City Council
Room 2: Putting Culture Change and the Customer Experience at the Forefront of your Transformation Strategy
Hilary Jones, Chair, Tailwind Digital / Tom Styles, CTO, Principal Consultant, Tailwind Digital / Faye Hambleton, CEO, Principal Consultant, Tailwind Digital
Room 1: How Digital Can Be The Catalyst for Corporate Change
1:10 pm
Ed Humpherson, Director General for Regulation, UK Statistics / Asim Ali, VP of UK Sales, Granicus / Steven Hemmings, Head of Enterprise Architecture & Digital Innovation, Southend-on-Sea Borough Council / Samme Allen, Moderator, Founder and Chief Participation Strategist, Samme Allen & Associates
Room 2: Big Data and it's role in Digital Transformation
Karen Steel, Head of Customer Success, Granicus / Louise Gibson, Communications Officer, Shefflield City Council
Cristian Marcucci, Head of Communications, Staffordshire Council
Breakout Session 3
1:35 pm
Bob O’Brien, Transformation and Commercialisation Manager, Gloucester City Council / Tabitha Stew, Customer Success Consultant, Granicus
Break
2:00 pm
Roundtables
2:10 pm
Exec Keynote
Bob Ainsbury
Chief Product Officer, Granicus
Samme Allen
Founder and Chief Participation Strategist, Samme Allen & Associates
Asim Ali
Vice President of UK Sales, Ganicus
Faye Hambleton
CEO, Principal Consultant, Tailwind Digital
Peter Honeywell
Transformation Architecture Manager, Plymouth City Council
Hilary Jones
Chair, Tailwind Digital
Fluer Jarman
Implementation Specialist, govDelivery, Granicus
Tom Styles
CTO, Principal Consultant, Tailwind Digital
Karen Steel
Head of Customer Success, Granicus
Ed Humpherson
Director General for Regulation, UK Statistics
Speakers:
1:35 pm
Karen Steel, Head of Customer Success, Granicus / Louise Gibson, Communications Officer, Shefflield City Council / Cristian Marcucci, Head of Communications, Staffordshire Council
Spring is the season where everything is new again. That means new beginnings, new growth, and new perspectives. It is also a time for spring cleaning - taking stock of what is most valuable and dispensing with what is not.
In this session, speakers from the USDA will cover how to identify what you don’t need and keep what you do, so you are fully prepared for the next big communications opportunity.
Breakout Session 3 - Panels
Andrew Melvin, Managing Director, Govtech Solutions / Carl Jones, Revenues & Benfits Operations Manager, Sandwell MBC
Spring is the season where everything is new again. That means new beginnings, new growth, and new perspectives. It is also a time for spring cleaning - taking stock of what is most valuable and dispensing with what is not.
In this session, speakers from the USDA will cover how to identify what you don’t need and keep what you do, so you are fully prepared for the next big communications opportunity.
Room 2: Automation in Revenues & Benefits and how to exploit it
2:00 pm
Break
Room 2: Communicating to Residents - Best Practice and Benchmark
Hilary Jones, Chair, Tailwind Digital / Tom Styles, CTO, Principal Consultant, Tailwind Digital / Faye Hambleton, CEO, Principal Consultant, Tailwind Digital / Asim Ali, VP of UK Sales, Granicus
Room 3: How Consultants Can Speed Up Your Digital Transformation - Top Tips From the Experts
Fleur Jarman, Implementation Specialist, govDelivery, Granicus
Daniel Desouza, Implementation Consultant govDelivery, Granicus
Room 4: Strategies to Exceed the Public’s Expectations
Peter Honeywell, Transformation Architecture Manager, Plymouth City Council / Jason Eakins, Business Development Manager, Granicus
Room 5: Go Further with Your Digital Transformation in Revenue and Benefits
Andy Melvin, Managing Director Govtech Solutions / Ian Roberts, Managing Director, Granicus UK
Room 6: Product Updates
Bob Ainsbury, Chief Product Officer, Granicus / Leah Woodcock, Associate Product Manager, Granicus / Ian Mason, Product Manager, Granicus
2:50 pm
Break
3:30 pm
Networking Drinks
Grab a Tea/Coffee or a drink and network with your colleagues on an interactive Zoom
Jason Eakins
Business Development Manager, Granicus
Daniel DeSouza
Implementation Consultant govDelivery, Granicus
Andy Melvin
Managing Director, Govtech
Bob O’Brien
Transformation and Commercialisation Manager, Gloucester City Council
Ian Roberts
Managing Director, Granicus UK
Tabitha Stew
Customer Success Consultant, Granicus
Andrew Melvin, Managing Director, Govtech Solutions /
Carl Jones, Revenues & Benfits Operations Manager, Sandwell MBC
Room 2: Automation In Revenues & Benefits And How To Exploit It
Fleur Jarman, Implementation Specialist, govDelivery, Granicus
Daniel Desouza, Implementation Consultant, govDelivery, Granicus
Room 2: Communicating to residents - Best Practice and Benchmark
Hilary Jones, Chair, Tailwind Digital / Tom Styles, CTO, Principal Consultant, Tailwind Digital / Faye Hambleton, CEO, Principal Consultant, Tailwind Digital / Asim Ali, VP of UK Sales, Granicus
Room 3: How consultants can speed up your digital transformation, top tips from the experts
Peter Honeywell, Transformation Architecture Manager, Plymouth City Council / Jason Eakins, Business Development Manager, Granicus
Room 4: Digital First Before, During and After Covid
Andy Melvin, Managing Director, Govtech Solutions / Ian Roberts, Managing Director, Granicus UK
Room 5: Go Further with Your Digital Transformation in Revenue and Benefits
Bob Ainsbury, Chief Product Officer, Granicus / Leah Woodcock, Associate Product Manager, Granicus / Ian Mason, Product Manager, Granicus
Room 6: Product Updates
Break
2:50 pm
Awards Ceremony
3:10 pm
Samme Allen, Emcee, Samme Allen & Associates / Ian Roberts, Managing Director, Granicus UK
Samme Allen, Emcee, Samme Allen & Associates / Ian Roberts, Managing Director, Granicus UK
Closing
3:00 pm
Grab a Tea/Coffee or a drink and network with your colleagues on an interactive Zoom
Networking Drinks
3:30 pm
Asim Ali
Vice President of UK Sales, Ganicus
Faye Hambleton
CEO, Principal Consultant, Tailwind Digital
Fluer Jarman
Implementation Specialist, govDelivery, Granicus
Ed Humpherson
Director General for Regulation, UK Statistics
Tom Styles
CTO, Principal Consultant Tailwind Digital
Karen Steel
Head of Customer Success, Granicus
Hilary Jones
Chair, Tailwind Digital
Room 1: Strategies to Exceed the Public’s Expectations
Room 1: How Digital Can Be The Catalyst for Corporate Change
Room 1: Build Trust with Personalised, Automated Communications
Room 1: Putting Culture Change and the Customer Experience at the Forefront of your Transformation Strategy
Room 1: Strategies to Exceed the Public’s Expectations
Breakout Session 2
Room 1: Build Trust with Personalised, Automated Communications
Room 1: Putting Culture Change and the Customer Experience at the Forefront of your Transformation Strategy
(govService, govDelivery)
(govService, govDelivery, GovTech)
(govService, govDelivery)
(govService, govDelivery)
(govService, govDelivery)
(govDelivery)
(govService, GovTech)
(govService, govDelivery)
(govDelivery)
(govService, govDelivery)
(govService, govDelivery)
(govService, GovTech)
(govService, govDelivery)
Carl Jones
Operations Manager for Sandwell Metropolitan Borough Council
![Lt. Col. Avon D. Cornelius II](https://media-s3-us-east-1.ceros.com/granicus/images/2021/04/26/c25ffd40dcd99167e7d48f0d2c5f92f6/speaker-carl-jones.png)