Granicus Virtual Events
May Training Series
Back to top
Streamline the government agenda and meeting process with innovative solutions.
More Information >
More Information >
Service Request Management
More Information >
Public Records Requests
More Information >
Take your organization’s public records request management process to the next level.
Register Now
Public Meeting Delivery
GovQA + govMeetings
Focus on efficiency and self-service
More Information >
You're all set. We'll will reach out to you shortly.
Thanks for registering!
All Webinars
Mar
30
Digital Forms & Workflows
Automate workflows, serve residents better, and improve outcomes.
Apr
06
Empower residents to request services and connect with staff online using any device
Apr
13
Apr
20
Mar
02
In recent years government agencies have been asked to accomplish more with fewer resources, so improving processes to save money is top of mind for many government leaders.
Manual processes in government are costly and take time away from other important projects. See real examples of how government agencies can cut the costs of manual processes, reduce walk-in correspondence, and decrease the need for phone calls.
Thursday, March 2, 2023 | 12 - 12:30 p.m. ET
Focus on efficiency and self-service - GovQA + govMeetings
Topics covered include:
Records request workflows and management
User-specific dashboard
Redaction
Governments can better serve their communities by modernizing to meet the digital expectations of residents. From forms for licensing and permits to service requests and more, Granicus Digital Services and Forms drive innovation by helping governments create easy-to-use forms and by automating workflows, so customer service and outcomes improve in the long run.
Key takeaways
Use digital services to handle resident interactions and requests
Integrate with third-partysystems and digitize end-to-end solutions
Leverage digital services and forms best practices to increase digital ROI quickly
Managing your lists and subscribers
Thursday, March 30, 2023 | 12 - 12:30 p.m. ET
Digital Forms & Workflows
In an always-on digital world, residents want to connect with government on their terms on their chosen device. To fulfill resident’s growing expectations for digitization, governments must provide a full-featured, service request management solution that empowers staff and residents to engage on familiar devices.
Key takeaways
Automate service requests (like pothole repair requests and permits), on a centralized online hub
Manage and track resident interactions online while keeping residents up to date on service request status
Encourage residents to request information and services online or via a brandable mobile app
Thursday, April 6, 2023 | 12 - 12:30 p.m. ET
Service Request Management
Governments face challenges when trying to manage public records requests using spreadsheets, emails, or other manual methods. The problem is that these tools aren’t seamless or intuitive, and don’t offer any relief from continuous increases in public records request complexity.
Take your organization’s public records request management process to the next level by proactively handling the growing public records complexity landscape and learn the efficiencies possible with modern government solutions.
Key takeaways:
Do less work by automatically deflecting, merging duplicate requests, and utilizing trending topics with auto-follow
Work faster by automating repetitive tasks using custom-configured, best practice templates and workflows for notifications, escalations, tracking and reporting
Gain control: with pst. email extraction/ de-duplication, redaction oops protection, and a defensible audit trail
Thursday, April 13, 2023 | 12 - 12:30 p.m. ET
Public Records Requests
Preparing and running public meetings are notoriously time-consuming for governments, but with the right tools, governments can save time, money, and resources. With innovative solutions, governments can streamline the agenda preparation and distribution process, run hybrid, virtual, and in-person meetings effectively, and post recordings and minutes simply with automated tools.
Act proactively with the public meeting process and create seamless processes that allow staff to allocate time to other high priority missions and projects.
Key takeaways:
Assemble agendas more quickly and efficiently with configurable templates and automated approval workflows
Make meeting information more accessible fora the public and reduce incoming emails, phone calls, and in-person visits
Employ high quality video solutions that increase public engagement and improve transparency
Thursday, April 20, 2023 | 12 - 12:30 p.m. ET
Public Meeting Delivery
As customer experience (CX) improves in the private sector, government at every level are reassessing their service journeys to be human-centered and predictive. Taking CX to the next level ultimately starts with reaching residents with relevant, timely information through the right channel.
Explore how govDelivery and the Granicus Experience Group can take your CX to the next level.
Topics covered include:
Reaching and attracting audiences via the Granicus Network
Creating and sending communications
Reviewing customer experience metrics
Managing your lists and subscribers
Thursday, February 2, 2023 | 12 - 12:30 p.m. ET
Better Inform, Serve, and Engage Your Residents - govDelivery + Granicus Experience Group
As customer experience (CX) improves in the private sector, government at every level are reassessing their service journeys to be human-centered and predictive. Taking CX to the next level ultimately starts with reaching residents with relevant, timely information through the right channel.
Explore how govDelivery and the Granicus Experience Group can take your CX to the next level.
Topics covered include:
Reaching and attracting audiences via the Granicus Network
February 2, 2023 | 12 - 12:30 p.m. ET
Making Public Records Request Management Seamless
As customer experience (CX) improves in the private sector, government at every level are reassessing their service journeys to be human-centered and predictive. Taking CX to the next level ultimately starts with reaching residents with relevant, timely information through the right channel.
Explore how govDelivery and the Granicus Experience Group can take your CX to the next level.
Topics covered include:
Reaching and attracting audiences via the Granicus Network
February 2, 2023 | 12 - 12:30 p.m. ET
Seamless Service Request Management
As customer experience (CX) improves in the private sector, government at every level are reassessing their service journeys to be human-centered and predictive. Taking CX to the next level ultimately starts with reaching residents with relevant, timely information through the right channel.
Explore how govDelivery and the Granicus Experience Group can take your CX to the next level.
Topics covered include:
Reaching and attracting audiences via the Granicus Network
Creating and sending communications
Reviewing customer experience metrics
February 2, 2023 | 12 - 12:30 p.m. ET
Focus on efficiency and self-service - GovQA + govMeetings
Community engagement is a critical prerequisite for any successful short-term rental (STR) program. By engaging the community first, you can ensure your STR policies align with community goals.
Explore how Host Compliance and EngagementHQ can go beyond the typical short-term rental regulation process to get meaningful feedback from more stakeholders and transitioning these discussions to an online platform you can moderate.
Topics covered include:
How to identify, monitor, and collect revenue from STRs operating in your community
February 23, 2023 | 12 - 12:30 p.m. ET
Seamless Delivery of Public Meetings
Register Now
Government leaders recognize that creating efficiencies both empowers and enables their teams to perform their best. With modern government solutions, team members are enhanced with efficiency in their roles and the public is better served too.
Delivering Seamless Digital Services
During this series of conversations, Granicus will explore:
Providing residents with better access to services
Streamlining time-consuming processes
Modernizing and consolidating systems
Discover how governments use Granicus solutions to simplify requests, encourage resident self-service, and create seamless automated workflows. Each week, Granicus solution consultants will demonstrate how governments leverage digital solutions and maximize their time, budget, and resources.
Register Now
Join us at the end of March and throughout April for a weekly series of free 30-minute webinars highlighting Granicus solutions.