Why Government Services and Communications Need Each Other for Greater Impact

While quality digital service delivery and robust digital communications are significant on their own, true impact is realized when they come together.

State and local government provide services we simply cannot do without.

Resident’s Experience Government Operations Self-Service Options * Ability to request parking permits, licenses, etc. and pay bills, anytime, anywhere * Auto-routing of requests and payments that go directly to the right employee for processing Single Sign-On * A single log-in to conduct ALL requests and transactions * A unified view of the customer’s data and transaction history Data Integrity Accurate submissions the first time; ability to update, change, or modify online forms * Better compliance with modern data and privacy standards *Dashboard capabilities to allow for analysis and flexible planning for future services More Access and Opportunity Accessible government around the clock for the whole community - from payments, to applications, to job postings Easy internal collaboration with no extra steps along the way Overall Service Improvements * Proactive status updates regarding services initiated or in-progress delivered to your preferred device * Reduced demand via call centers and in-person delivery * *Reputation-building as a “smart” municipality

Just as residents expect modern, self-service options from government, they expect modern, two-way digital communications to come with them.

Part of the Granicus Civic Engagement Platform, govService and govDelivery enable local governments to respond quickly to changing priorities and spikes in demand, designing and promoting services that meet customer needs and expectations with low- and no-code solutions.

Proactive status updates regarding services initiated or in-progress, delivered to your preferred device

Resident Experience

Reduced service demand through call centers and in-person channels; reputation building as a "smart" municipality

Government Operations

Overall Service Improvements

Accessible government, around the clock, for the whole community - from payments, to applications, to job postings

Resident Experience

Easy internal collaboration across and within departments with no extra steps along the way

Government Operations

More Access and Opportunity

Accurate submissions the first time; ability to update, change, or modify online forms

Resident Experience

Better compliance with modern data and privacy standards, dashboard capabilities to allow for analysis and flexible planning for future services

Government Operations

Data Integrity

A single log-in to conduct ALL requests and transactions with government

Resident Experience

A unified view of the customer's data, transaction history, and relevant notes

Government Operations

One Unified Sign-On

Ability to request parking permits, licenses, etc. and pay bills–anytime, anywhere

Resident Experience

Auto-routing of requests and payments that go directly to the right department and employee for processing

Government Operations

Self-Service Options

For many US residents, the service experience looks like this:

Today’s modern technology allows government to shift its service delivery model, benefiting the resident and the service provider alike:

Service

Trash & Recycling

Pet Licenses

Driver & Vehicle Registration

Business Licensing & Permits

+ Comms

= Impact

When quality digital service delivery + targeted digital communications come together, government can achieve full impact: scalable, meaningful, convenient constituent-government engagement underlined by trust.

Email, SMS, and social media posts require links to mobile-optimized web forms, up-to-date web pages, easy-to-use payment features, and the other conveniences that our digital age offers - in other words, digital service delivery.

Communications that path residents to user-friendly online channels

Targeted messaging promoting the most relevant services for a given resident

Automated, proactive communications that answer questions and provide regular status updates

Better, Together.

See It Live

Government can accelerate adoption of digital services with: